Is your watch not starting a round? Are you seeing a message to 'Get Premium' even though you are already a Premium or Intelligence user? Is Hole19 not installed on your Apple Watch?
Most of these problems come from Hole19 being on different versions on your phone and on your watch. That is the first thing to check, and the quickest to fix.
Jump to
iOS
- Update Hole19 on your iPhone. Open the App Store and install any pending update.
- Reinstall the watch app. On your iPhone, open the Watch app, scroll down to Hole19, turn off Show App on Apple Watch, then turn it back on. Under Available Apps you should see Hole19 updating.
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Check that your watch is connected. In Hole19 on your iPhone, go to the Me tab, then Settings, and look at Watch App Status.
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Still not connecting? Restart both devices:
- On your iPhone: press and quickly release the volume up button, then the volume down button, then hold the side button. Release it when the Apple logo appears.
- On your Apple Watch: hold the side button and the Digital Crown together for at least ten seconds, until the Apple logo appears.
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Android
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Update Hole19 on both devices. Open the Play Store on your phone and again on your watch, and install any pending Hole19 update on each.
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Still not connecting? Restart both devices.
- On your Android phone: hold down the power button for about 30 seconds.
- On your Wear OS watch: see Google's instructions for restarting a Wear OS watch.
- As a last resort, reinstall. Uninstall Hole19 from both devices, then install it again from the Play Store.
Still Stuck?
Reach out to us and tell us your phone model, your watch model, and the Hole19 version showing on each. That last detail is usually what solves it.
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