Recover, Reset or Create New Password

If you forgot your password, or you signed up with Facebook, Apple or Google and never set one, you can create a new password from the Hole19 app or from our website. The reset always starts from the sign-in screen, so if you are already signed in on your phone, you need to sign out first.

On your smartphone, if you are signed out

• Open the Hole19 App;
• Tap Already a member? Sign In;
• Tap Forgot Password?;
• Enter the email associated with your Hole19 account.
  If you signed up with Facebook, Apple*, or Google, make sure to use the email linked to that platform;
• Tap Done and then OK to confirm;
• Check your inbox for an email from Hole19 with the subject line Reset Password Instructions;
• Open the email and click the blue Click here to change your password button;
• Enter and confirm your new password;
• Return to the Hole19 app and tap Already a member? Sign in;
• Enter your email and new password.

On your smartphone, if you are signed in

Signing out does not delete your rounds or your account.

• Tap the Me tab in the bottom bar;
• Tap the cogwheel in the top right to open Settings;
• Scroll down, tap Sign Out, then tap Sign Out again to confirm;
• Tap Forgot Password?. The instructions are emailed to the address you have just signed out from;
• Check your inbox for an email from Hole19 with the subject line Reset Password Instructions;
• Open the email and click the blue Click here to change your password button;
• Enter and confirm your new password;
• Return to the Hole19 app, tap Already a member? Sign in, and enter your email and new password.

If you need the password for a different email address

Use this if the account shown on the sign-in screen is not the one you want to reset.

• Sign out first, following the three steps above;
• Tap Forget this account;
• Tap Already a member? Sign In;
• Tap Forgot Password?;
• Enter the email address you need the new password for;
• Check that inbox for the email from Hole19 with the subject line Reset Password Instructions;
• Open the email and click the blue Click here to change your password button;
• Enter and confirm your new password, then sign in with that email and new password.

On the Hole19 website

• Open the password reset page;
• Enter the email address associated with your Hole19 account and tap Send. 
  If you signed up with Facebook, Apple*, or Google, make sure to use the email linked to that platform;
• Check your inbox for an email from Hole19 with the subject line Reset Password Instructions;
• Open the email and click the blue Click here to change your password button;
• Enter and confirm your new password;
• Return to the Hole19 app and click Already a member? Sign in;
• Enter your email and new password.

Notes:

• Didn’t receive the password reset email?
  Check your spam or junk folder and make sure you entered the correct email address.
  Password reset emails can take a few minutes to arrive.
• The reset link is not working
  Password reset links may expire after some time. If the link no longer works, request a new password reset email.
• Seeing an “Email not found” error?
  You may have: Signed up using a different email address or Used Apple, Google, or Facebook Sign-In.
• If you use Sign in with Apple, your account may be linked to a private relay email address generated by Apple instead of your personal email address. These email addresses usually look similar to:
  abcd1234@privaterelay.appleid.com. To find your Apple relay email: Open Settings on your iPhone > Tap your name > Select Sign-In & Security > Tap Sign in with Apple > Select Hole19 > Under This App Received, you’ll see the relay email associated with your account.
• If you created your account using Apple, Google, or Facebook Sign-In, make sure you reset the password using the email address associated with that account.