Previous Note: If you are logged into your Hole19 account and want to change your password, head to Me (Profile, in Android) at the bottom bar, open Settings at the top-right corner, scroll down until you find Sign Out, select that option to log out of your account and tap Forget this account. Then please proceed as instructed below.
On your smartphone:
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- Open the Hole19 App on your smartphone;
- Tap Already a member? Sign In at the bottom of the screen;
- Tap Forgot Password?;
- Enter the email associated with your Hole19 account. (If you signed up with Facebook, Apple*, or Google, make sure to use the email linked to that platform.);
- Tap Done to confirm and OK to dismiss the confirmation message;
- Check your email inbox for a message from Hole19 with the subject line Reset Password Instructions;
- Open the email and click the blue Click here to change your password button;
- In the New Password field, enter your new password, and re-enter it in the Confirm New Password field to ensure they match;
- Tap the blue Change My Password button;
- Return to the Hole19 app;
- Tap Already a member? Sign In at the bottom of the screen, enter your email and new password;
- Tap Sign In, and you're back in!
On the Hole19 website:
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- Click here;
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- Open the email and click the blue Click here to change your password button;
- In the New Password field, enter your new password, and re-enter it in the Confirm New Password field to ensure they match;
- Click the blue Change My Password button;
- Return to the Hole19 app and click Already a member? Sign In at the bottom of the screen, write down your email and the new password;
- Click Sign In and you're back in!
Notes:
- Visit this article if you don't remember how you created your account or if the app is not accepting your email.
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* If you see the Email not found error, it might be because you used a different email to create your account or opted to 'Sign in with Apple' and hide your email. In that case, Apple creates a private relay email that acts as a bridge between Hole19 and your personal email. For more details, visit this link. To find what's your private relay email, follow the instructions below:
- Open Settings on your iPhone;
- Tap on your name;
- Choose Sign-In & Security;
- Select Sign in with Apple;
- Choose Hole19;
- Under This App Received, you’ll see the Apple Relay Email linked to your Hole19 account.
If you still need help, do not hesitate to contact us at help@hole19golf.com.
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