Recover, Reset or Create New Password

CTA_HC (3).png

If you forgot your password or want to create a new one, you can reset it directly from the Hole19 app or website:

GIFS_HC_original.gif

On your smartphone

  • Open the Hole19 App;
  • Tap Already a member? Sign In;
  • Tap Forgot Password?;
  • Enter the email associated with your Hole19 account.
    If you signed up with Facebook, Apple*, or Google, make sure to use the email linked to that platform.;
  • Tap Done and then OK to confirm;
  • Check your inbox for an email from Hole19 with the subject line Reset Password Instructions;
  • Open the email and click the blue Click here to change your password button;
  • Enter and confirm your new password;
  • Return to the Hole19 app and tap Already a member? Sign in;
  • Enter your email and new password.

 

Untitled design.gif

On the Hole19 website

  • Open the password reset page here;
  • Enter the email address associated with your Hole19 account and tap Send. 
    If you signed up with Facebook, Apple*, or Google, make sure to use the email linked to that platform.;
  • Check your inbox for an email from Hole19 with the subject line Reset Password Instructions;
  • Open the email and click the blue Click here to change your password button;
  • Enter and confirm your new password;
  • Return to the Hole19 app and click Already a member? Sign in;
  • Enter your email and new password.

Notes:

  • Didn’t receive the password reset email?
    Check your spam or junk folder and make sure you entered the correct email address.
    Password reset emails can take a few minutes to arrive.
  • The reset link is not working
    Password reset links may expire after some time. If the link no longer works, request a new password reset email.
  • Seeing an “Email not found” error?
    You may have: Signed up using a different email address or Used Apple, Google, or Facebook Sign-In.
  • If you use Sign in with Apple, your account may be linked to a private relay email address generated by Apple instead of your personal email address. These email addresses usually look similar to:
    abcd1234@privaterelay.appleid.com. To find your Apple relay email: Open Settings on your iPhone > Tap your name > Select Sign-In & Security > Tap Sign in with Apple > Select Hole19 > Under This App Received, you’ll see the relay email associated with your account.
  • If you created your account using Apple, Google, or Facebook Sign-In, make sure you reset the password using the email address associated with that account.
Have more questions? Submit a request

Comments

Powered by Zendesk