If you forgot your password or want to create a new one, you can reset it directly from the Hole19 app or website:
On your smartphone
- Open the Hole19 App;
- Tap Already a member? Sign In;
- Tap Forgot Password?;
- Enter the email associated with your Hole19 account.
If you signed up with Facebook, Apple*, or Google, make sure to use the email linked to that platform.; - Tap Done and then OK to confirm;
- Check your inbox for an email from Hole19 with the subject line Reset Password Instructions;
- Open the email and click the blue Click here to change your password button;
- Enter and confirm your new password;
- Return to the Hole19 app and tap Already a member? Sign in;
- Enter your email and new password.
On the Hole19 website
- Open the password reset page here;
- Enter the email address associated with your Hole19 account and tap Send.
If you signed up with Facebook, Apple*, or Google, make sure to use the email linked to that platform.; - Check your inbox for an email from Hole19 with the subject line Reset Password Instructions;
- Open the email and click the blue Click here to change your password button;
- Enter and confirm your new password;
- Return to the Hole19 app and click Already a member? Sign in;
- Enter your email and new password.
Notes:
-
Didn’t receive the password reset email?
Check your spam or junk folder and make sure you entered the correct email address.
Password reset emails can take a few minutes to arrive. -
The reset link is not working
Password reset links may expire after some time. If the link no longer works, request a new password reset email. -
Seeing an “Email not found” error?
You may have: Signed up using a different email address or Used Apple, Google, or Facebook Sign-In. -
If you use Sign in with Apple, your account may be linked to a private relay email address generated by Apple instead of your personal email address. These email addresses usually look similar to:
abcd1234@privaterelay.appleid.com. To find your Apple relay email: Open Settings on your iPhone > Tap your name > Select Sign-In & Security > Tap Sign in with Apple > Select Hole19 > Under This App Received, you’ll see the relay email associated with your account. - If you created your account using Apple, Google, or Facebook Sign-In, make sure you reset the password using the email address associated with that account.
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