Troubleshooting Connection - Smartwatches

Is your watch not starting a round? Are you seeing a message to 'Get Premium' even though you are a Premium PRO user? Is Hole19 not installed on your Apple Watch?

Most likely your devices are not syncing properly. Here's how to fix it: 

iOS

1. On your iPhone: Press and quickly release the volume up and the volume down buttons and then hold the side button. When the Apple logo appears, release the button.

restart_iphone.png

2. On your Apple Watch: Hold down the side button and the Digital Crown at the same time for at least ten seconds, until the Apple logo appears. 

 

                   Restart_Apple_Watch.png

 

Android

1. Uninstall Hole19 on both of your devices.

2. Restart said devices:

  • On your Android smartphone: Hold down the power button for about 30 seconds to restart.

  Screenshot_2023-03-01_at_19.38.26.png

3. Reinstall Hole19 to test the problem.

 

 

Reach out to us if you need any additional help.

Screenshot 2023-09-04 at 17.33.47.png

 

Have more questions? Submit a request

Comments

Powered by Zendesk