My Premium PRO Subscription is not Working

If, after subscribing to Premium PRO, you do not see the upgrade reflected in the app:

• • Close the app and reopen it;
  • Still not working?
  • Tap 'Me'/Profile' at the bottom bar and then the 'Settings' icon (top-right);
  • Tap 'Subscription':
    • • Do you see an active subscription? Pro is already working. You need to enable the feature you are trying to use. Please take a look here at how to use Premium PRO features.
      • There's no information on a subscription? Tap 'Restore Purchases' and 'Restore Past Purchases'. 

...if you still don't have access to Premium PRO features, there's a chance you have more than one Hole19 account❗️

• Tap 'Me'/Profile' at the bottom bar and then the 'Settings' icon (top right);
• Tap 'Profile Settings' and see the email that appears there;
• Is this not the email you usually use? Could it be attached to a different email address?;
• Do you have an iPhone? You may have selected the 'Sign in with Apple' option and created a new account automatically associated with an email address ending in privaterelay.appleid.com. To check this information:

  • • On your iPhone or iPad: Open Settings > tap your name to view your Apple ID settings > Password & Security > Apps Using Your Apple ID > Hole19 > The Apple Relay Email will be displayed under This App Received.

  •  

    • On the web: Sign in to appleid.apple.com > Go to the Security section > Under Sign in with Apple, select Manage Apps & Websites > Select Manage > Hole19 > The Sign in with Apple settings will be summarized in this window. See your Relay Email under "Hide My Email".

Notes:

- If there's an active subscription, but your maps haven't been updated to Premium Maps? See here how to fix it.