If, after subscribing to Premium, you do not see the upgrade reflected in the app:
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- Close the app and reopen it;
- Still not working?
- Tap Me at the bottom bar and then the Settings icon (top-right);
- Tap Subscription:
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- Do you see an active subscription? Premium is already working. You need to enable the feature you are trying to use. Please take a look here at how to use Premium features.
- There's no information on a subscription? Tap Restore Purchases and Restore Past Purchases.
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...if you still don't have access to Premium features, there's a chance you have more than one Hole19 account❗️
- Tap Me at the bottom bar and then the Settings icon (top right);
- Tap Profile Settings and see the email that appears there;
- Is this not the email you usually use? Could it be attached to a different email address?;
- Do you have an iPhone? You may have selected the Sign in with Apple option and created a new account automatically associated with an email address ending in privaterelay.appleid.com. To check this information:
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- On your iPhone or iPad: Open Settings > tap your name to view your Apple ID settings > Password & Security > Apps Using Your Apple ID > Hole19 > The Apple Relay Email will be displayed under This App Received.
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- On the web: Sign in to appleid.apple.com > Go to the Security section > Under Sign in with Apple, select Manage Apps & Websites > Select Manage > Hole19 > The Sign in with Apple settings will be summarized in this window. See your Relay Email under "Hide My Email".
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If you still need help, please reach out to us at help@hole19golf.com
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