Promo codes, including those you received as a gift voucher, are redeemed on the Hole19 website exclusively. If you already have an active Premium or Intelligence subscription on any platform, you'll need to let it expire before you can apply your code, because subscriptions can't be stacked.
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How to redeem your code when you don't have an active subscription
- Go to hole19golf.com and sign in with your Hole19 account.
- Choose Premium or Intelligence, then pick the monthly or yearly plan.
- On the checkout page, tap Add promotion code.
- Type your code and tap Apply.
- Check that the code appears with the discount next to it, then fill in your payment details to finish.
How to redeem your code when you have an active subscription
Step 1: Cancel your current subscription's auto-renewal
Cancelling auto-renewal stops your subscription from renewing at the end of the current billing period. You keep full access until that date, so nothing changes immediately.
- Follow the steps in How to cancel your subscription renewal.
Step 2: Wait for your current subscription to expire
- Your Premium or Intelligence features remain active until the end of the current billing period.
- Once the subscription expires, you're free to redeem your code.
- If you recently subscribed and would prefer a refund rather than waiting out the billing period, see our refund guide for the rules that apply to your platform.
Step 3: Redeem your code on the Hole19 website
Once your previous subscription has ended, follow the five steps above.
How codes and active subscriptions interact
- Subscriptions can't be stacked or combined.
- A code won't extend an existing subscription, it only activates a new one once your current subscription has expired.
- This rule applies no matter which platform your current subscription is on.
Notes
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My code isn't being accepted
Confirm you don't have an active subscription on any platform. If you recently cancelled but are still inside the paid period, your code won't apply until the end date has passed. Also double-check the code for typos and make sure it hasn't expired.
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An 8-digit code and a 14-digit code are not the same thing
Your voucher or promo code has 8 digits and is redeemed on the Hole19 website, when you create the subscription.
The app sometimes asks for a 14-digit code. That is a different code, generated after the subscription exists, and it only links a website subscription to your Hole19 account when the two use different email addresses. If you used the same email for both, the subscription links itself, and you never need it.
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I cancelled my renewal, but the code still doesn't work
Cancelling renewal doesn't end your subscription immediately. You stay subscribed, with full Premium or Intelligence access, until the end of your billing period. Try applying the code after that date.
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I'm not sure which platform my subscription is on
Check the receipt email you received when you subscribed, or your Hole19 account details in the app.
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All Hole19 subscriptions auto-renew
To avoid being charged for a new period, cancel at least 24 hours before your subscription end date.
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