Need a hand with something in the app? Our Customer Support team is here to help. Below you'll find every way to reach us, starting with the fastest one.
Jump to
- The fastest way to reach us
- I would rather send an email
- Maybe it is already answered
- Can I message you on social?
From Inside the App
This is the quickest, because your message arrives with your account details already attached and we do not have to ask for them.
- Open the app and tap Me, in the bottom right.
- Tap the Settings icon in the top right.
- Scroll down to the Support section and tap Help.
- In the menu that pops up, choose Contact Us.
- Pick a Subject, write your Message, and add a screenshot or a short screen recording if you have one.
- Tap Send.
The Subject field lets you tell us what the request is about, and the attachment field accepts screenshots or short screen recordings, which are usually the fastest way for us to understand what you are seeing. Once you tap Send, your request lands directly in our support queue, and we reply to the email address linked to your account, so keep an eye on that inbox (including the spam folder).
By Email
you would rather write from your computer, or you cannot open the app, email us at help@hole19golf.com.
Write from the email address on your Hole19 account. From a different one we may not find your profile, and we will have to ask.
Search the Help Center
Many questions already have an answer waiting for you.
If your question is a common one, this is faster than all of the above. Use the search bar at the top of help.hole19golf.com: subscriptions and billing, GPS and course maps, scorecards and handicap, and the watch apps are all covered.
Social Media
You can message us on Instagram, Facebook, TikTok, X or LinkedIn, and we read everything that arrives there.
Those channels cannot see your account, though, so for anything to do with your subscription, your rounds or a bug, we will ask you to move to the app or to email. Social is best for quick questions and feedback.
What to Include
Whichever way you choose, the more you tell us up front, the fewer questions we have to send back:
- The email address on your Hole19 account.
- Your device, its operating system version, and the app version.
- What happened, and what you expected to happen instead.
- The date, course and round, if it is about a specific round.
- A screenshot or a short screen recording.
When you can expect an answer
Our team answers messages Monday to Friday, and we get back to every request as soon as we can. Replies always arrive by email, so please check your inbox and your spam folder before sending a second message, and reply on the same email thread if you need to add information. Sending the same question through several channels does not speed things up, it simply creates duplicate tickets.
Whatever the reason, do not hesitate to get in touch. We would much rather hear from you than have you stuck on something we can fix in a couple of minutes.
Notes
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We answer by email
Replies always arrive by email, so check your inbox and your spam folder, and reply on the same thread if you have more to add. Writing again through another channel creates a second ticket rather than a faster answer.
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Partnerships and business enquiries
If you are a golf course, a brand or a company looking to work with us, write to partners@hole19golf.com. That reaches the right team directly.
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