Where you ask for a refund depends on where you paid. Find your case below.
Not sure which one is yours? Check the receipt email you received when you subscribed.
If You Subscribed on hole19golf.com
Customers who have purchased a subscription directly from our website are eligible for a refund within 15 days from the date of purchase.
Write to us at help@hole19golf.com with your order confirmation and a line about why you are asking. We will come back to you shortly.
If You Subscribed Through Google Play (in-app purchase)
You can ask for a refund within 15 days of the purchase date.
Write to us at help@hole19golf.com and include your Google Play receipt. The receipt carries an order number starting with GPA, and we need it to find your purchase. We will come back to you within two working days.
If You Subscribed Through the App Store (in-app purchase)
Subscriptions bought in the App Store are paid for and managed by Apple, so the refund is requested through them. It takes a minute:
- Sign in at reportaproblem.apple.com.
- Choose I'd like to, then Request a refund.
- Pick a reason, then choose Next.
- Pick your Hole19 subscription, then choose Submit.
Apple usually answers within 24 to 48 hours. Their full guide is Request a refund for apps or content that you bought from Apple.
If something does not look right, or Apple's answer is not what you expected, write to us at help@hole19golf.com. We cannot issue the refund ourselves, but we can look at your account and help you work out what happened.
Notes
If you have not been charged yet
- You do not need a refund, you need to stop the next payment. See How to cancel your subscription renewal, and do it at least 24 hours before your subscription renews.
- A refund is not the same as a cancellation
- A refund gives you money back for a payment already taken. Cancelling stops the next one. If you want both, ask for the refund and turn off auto-renewal.
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