Need a hand with something in the app? Our Customer Support team is here to help. Below you'll find every way to reach us, starting with the fastest one.
Option 1: Contact us from inside the app (fastest)
This is the quickest way to reach us, because your message arrives together with your account details, which saves us from asking for them later. Here is how to find it:
- Open the app and tap Me, in the bottom-right corner of the screen.
- Tap the gear icon (Settings) in the top-right corner.
- Scroll down to the Support section and tap Help.
- In the menu that pops up, choose Contact Us.
- Pick a Subject and write your Message.
- Add an attachment if you have one, then tap Send.
The Subject field lets you tell us what the request is about, and the attachment field accepts screenshots or short screen recordings, which are usually the fastest way for us to understand what you are seeing. Once you tap Send, your request lands directly in our support queue and we reply to the email address linked to your account, so keep an eye on that inbox (including the spam folder).
Option 2: Email us directly
If you prefer to write from your computer, or you cannot open the app for some reason, send us an email at help@hole19golf.com. Please write from the email address you use in your Hole19 account, otherwise we may not be able to find your profile and check what happened.
Option 3: Check the Help Center before you write
Many questions already have an answer waiting for you at help.hole19golf.com. The Help Center covers subscriptions and billing, GPS and course maps, scorecards and handicap, watch apps and integrations, and it is the fastest option of all when your question is a common one. Use the search bar at the top and, if nothing matches, you can submit a request from there too.
Option 4: Reach out on social media
You can also send us a message on Instagram, Facebook, X or LinkedIn. We read everything that arrives there, but social channels are not connected to your account, so for anything involving your subscription, your rounds or a bug we will always ask you to move the conversation to the app or to email. Think of social as the place for quick questions and feedback, not for account issues.
Partnerships and business enquiries
If you are a golf course, a brand or a company interested in working with us, our sales team is the right contact: partners@hole19golf.com. Sending partnership requests to support only adds an extra step before they reach the right people.
What to include so we can help faster
Whichever channel you choose, the more context you give us, the fewer questions we need to ask you. Try to include:
- The email address linked to your Hole19 account.
- Your device model and operating system version, and the app version you are using.
- A clear description of what happened and what you expected to happen instead.
- The date, the course and the round involved, if the issue is related to a specific round.
- A screenshot or a short screen recording showing the problem.
When you can expect an answer
Our team answers messages Monday to Friday, and we get back to every request as soon as we can. Replies always arrive by email, so please check your inbox and your spam folder before sending a second message, and reply on the same email thread if you need to add information. Sending the same question through several channels does not speed things up, it simply creates duplicate tickets.
Whatever the reason, do not hesitate to get in touch. We would much rather hear from you than have you stuck on something we can fix in a couple of minutes.
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